My (awful) GameFly Experience
This is the actual message that I sent to GameFly. From what I’ve heard from everyone, I’m not the only one in this boat. The sad fact of the matter is that originally, when I first signed up, they seemed to expedite their shipping to draw me in. Now that I’ve been a customer for a long time, it feels like I’m on the back burner and they get to me last. Anyways, this is copied and pasted from what I sent to them:
I’d like to take a second just to formally complain about how dreadfully slow your turnaround time is. I have followed all of your guidelines for having at least 10 games in “My GameQ” so that the process can be expedited, however this fails to have any positive effect on my service. I find myself OFTEN waiting about a week before something is shipped out to me once you have received my previous title. Then once it is shipping I have to wait another 2-3 business days until the game is actually in my hands. I have upgraded to a 2-game account because of this delay, but then there are times like currently when I actually have NO games at my house because both of them are either in the mail to you, or you have not processed a new game for me yet. This ends up equating to around 1-2 weeks per month (at least) that are eaten up by lag time on your end. The problem here is that I am paying good money for your company’s inefficiency. Please do something to remedy this situation immediately or I will be forced to take my business elsewhere.
Thanks, Will Powers (long standing client)
http://thepowerreview.com
http://twitter.com/uncyrus
Do you think that this will change anything? Well, I’ll be forced to wait the 2-4 business days to find out, won’t I? /facepalm Customer service at this company is a joke.
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Nick Powers
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Will